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https://www.hsamuel.co.uk/webstore/static/customerservice/services/watchRepair.cdo
All our repairs are guaranteed 12 months. Your statutory rights are not affected. How long will a repair take? Most standard repairs will be available for collection within 2-3 weeks, but more complicated repairs may take a little longer. Our staff will be able to give you a timeframe once they've seen the work that needs to be done.
https://www.hsamuel.co.uk/webstore/jewellery/metalGuide/careGuide.cdo
If your jewellery needs repairing, re-plating or polishing, you can bring it into your nearest H.Samuel store and ask for our repair service. Rule of Thumb in Caring for ALL Jewellery To prevent your metals, gemstones and pearls from scratching and tarnishing, keep your jewellery in individual boxes or soft pouches and store these in a cool, dry place.
https://www.hsamuel.co.uk/help/
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