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https://www.kay.com/kay-returns-exchanges
Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great!
https://www.kay.com/return-and-exchange-modal
If you purchased your item online, you can return your item to any Kay or Kay store. If there is no store near you, you may return the item by mail. Returns to the store must include the original packing slip with the item.
https://dnpgatsbywp.kinsta.cloud/learn/kay-jewelers-return-policy/
The Kay Jewelers return policy states that online returns for merchandise bought at physical stores won’t be processed. In case you purchased Kay’s jewelry or accessories online, you can ask for a refund or replacement:
https://www.kayoutlet.com/kayoutlet-returns
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