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https://www.kay.com/kay-returns-exchanges
Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. If you’d rather exchange your purchase for something new, great!
https://www.kay.com/return-and-exchange-modal
Purchases made at a Kay or Kay store MUST be returned to a Kay or Outlet store. These items may NOT be returned by mail to our distribution center.
https://dnpgatsbywp.kinsta.cloud/learn/kay-jewelers-return-policy/
The Kay Jewelers rings return policy specifies that class rings and engraved pieces are non-returnable. What Is the Company Refund Policy? If you prefer a refund, you will receive money to the original payment method. The exceptions apply if:
http://engagement-rings.kay.com/lwp/wcm/connect/Kay/Customer+Service/Easy+Returns/
Watches may be returned within 30 days at any Kay Jewelers or kay.com. Or exchanged within 30 days at any Kay Jewelers.**. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged.
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